Use support@higsfield.io or the form to identify where the workflow differed from what you expected. A task identifier is more useful than unrelated project files.
State whether you were generating an image or video, working with existing media, accessing an account, or reviewing a purchase. Describe privacy or partnership requests by their topic rather than assigning them a creative task.
Add an address for a reply and the task or order reference if one exists. Explain the chosen tool, the last action you completed, and the result you saw. Quote an error only after removing information that should remain private.
No password, API credential, full payment-card number, or confidential source file belongs in this form. Describe the relevant part of the material instead, and consult the Privacy Policy for personal-data guidance.